This immersive workshop will equip managers with structured critical thinking and problem-solving skills to improve decision-making, enhance meeting effectiveness, and drive business impact. By applying proven frameworks, managers will learn to ask the right questions, analyze root causes, and develop solutions aligned with business goals.
This program is designed to help SME management teams leverage AI tools to simplify daily operations, improve decision-making, and enhance productivity. The course covers AI applications in HR, purchasing, and sales management, focusing on automation, data- driven decision-making, and AI-assisted content creation.
This executive course is tailored for directors and senior leaders in the fashion retail industry. It explores how AI is transforming business models and operations—from enhancing customer experience to optimizing supply chains. Participants will learn to apply AI for greater efficiency, profitability, and sustainability, and gain tools to evaluate ROI and scale AI initiatives across their organizations.
This course empowers administrative professionals to transform raw data into compelling visual stories using Microsoft Excel. Participants will learn essential data cleaning, analysis, and visualisation techniques, combined with storytellin principles, to effectively communicate insights and drive data-driven decision-making.
This course equips logistics customer service professionals with the skills and knowledge to deliver exceptional service in air and sea freight. Participants will learn to handle inquiries, resolve issues effectively, and enhance client satisfaction through a strong understanding of freight operations, communication strategies, and problem-solving techniques.
Designed for hotel staff, this program focuses on delivering personalized, high-level service to VIP guests. It covers creating lasting impressions, practicing refined etiquette, understanding royal protocols, and mastering professional communication to exceed VIP expectations and create extraordinary guest experiences.
This training helps hospitality professionals manage difficult guests with professionalism and confidence. Participants will learn active listening, conflict resolution, expectation setting, and problem-solving skills to maintain client relationships, protect the brand, and thrive in a competitive service environment.
A hands-on course for hotel room attendants to develop core housekeeping competencies. Participants will learn efficient cleaning methods, guest service excellence, and safety protocols to meet the high standards of today’s hospitality industry.
Rome wasn’t built in a day, likewise leaders are not “built” in a day as well. While some leaders are born, but powerful leaders are created. So how do we “Re create“ ourselves to be a powerful leader? It is through principles. Itis the little consistent positive changes daily that makes a difference and ultimately transforms the way we think and act which then change the way we are and empowers us to make positive changes in our life as leaders.
“I don’t have the time!” is pretty much a common phrase we hear. The question is,where did all the time go? True success is managing resources, and time is a limited resources.
Public speaking is consistently ranked among the top skills needed for personal and professional success. Standing in front of people can be scary enough, let alone having to speak. Discover how to get your audience engaged, use storytelling techniques to captivate them, and manage challenging audience members effectively in this practical and empowering training session.
Negotiation is a vital skill that extends far beyond sales or real estate—it is essential for success in nearly every profession. This course empowers participants to navigate negotiations with confidence, whether they are business executives, entrepreneurs, purchasers, or policymakers. Participants will learn to build trust and uncover true needs through active listening, strategic questioning, observation, and empathy. The training also covers influence techniques to achieve win-win outcomes, even in complex or subjective situations.
This hands-on course equips participants with the vital skills needed to respond effectively in emergencies. Covering fire prevention, safe evacuation, and proper use of extinguishers, the training also includes core first aid techniques such as CPR, injury response, and emergency care. Designed to build safety awareness and confidence, this session ensures participants are prepared to act swiftly and effectively in critical situations.
This essential training provides employees and managers with the knowledge and skills to uphold workplace safety and meet regulatory requirements. Participants will learn to identify and manage health and safety risks through real-life scenarios and practical guidance. The course supports the development of a strong safety culture and ensures compliance with occupational safety legislation and industry best practices.
In compliance with Malaysia’s Occupational Safety and Health Act 1994 (Act 514), this course prepares organizations to respond to emergencies effectively. Participants will learn to develop, test, and revise emergency response plans to protect lives, reduce environmental impact, and minimize property damage. The training emphasizes the importance of continuous planning and readiness to address unexpected situations in real time.
This course trains operators in the safe and efficient handling of forklifts and reach trucks, aiming to prevent accidents, injuries, and costly damage. Participants will learn proper inspection, maintenance, and operational practices. By eliminating poor habits and reckless behavior, this training enhances workplace safety, reduces operational downtime, and improves productivity—benefiting both the organization and the operator’s long-term career.